Pune: Go First is now facing a task of refunding over Rs900 crore to passengers and travel companies, after over a month of grounding its fleet and filing for insolvency.
A spokesperson of Go First, however, said that refunds would be processed only once operations resume and an approval from the aviation watchdog DGCA is awaited .
Travel company owners too echo the airline’s views. “Around Rs60 lakh of mine and customers is with the airline. We cannot do much about it as the airline has ceased operations. The money will be returned only when the airline resumes operations. Though customers have been frantically calling over the past one month, we have no answers to give them,” Rishikesh Pujari, the owner of a city-based travel company told TOI.
Passengers, meanwhile, are distraught with the delay in refunds. Sushma Goel is a one such distressed passenger. A working professional from Vishrantwadi, Goel had booked four Go First tickets for a family vacation in Srinagar before the airline on May 3 grounded all its flights and extended the operations hiatus till June 4. She said that all attempts to queries on refunds have gone in vain.
“Earlier, at least there was a standard reply from the airline saying they were there to help. They gave a long, confusing list of guidelines for filing claims. Now, they do not even reply,” she said and added that all her vacation plans have been put off due to non-refund of Rs 50,000.
11/06/2023 Joy Sengupta/Times of India
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