Monday, June 05, 2023

Refunds once fresh bookings allowed: Go First in resumption plea to DGCA

New Delhi: Undergoing insolvency, the Go First management has told the DGCA it is arranging for Rs 180-200 crore to resume operations with a fleet of 22 aircraft for 152 daily flights.

“Request for early resumption of operations so that atleast we can start charter movement for defence ministry… and we simultaneously start selling inventory so that customer confidence can be restored… customers who are made to suffer very high fares can be provided with option,” the airline’s CEO Kaushik Khona “duly authorised by the resolution professional” has said in reply to clarifications sought by the DGCA.

The airline stopped flying on May 2 and Khana’s communication to the regulator has said 341 pilots have resigned.

“Pilots who are on resignation are counted as not being available from Day One. However there is possibility of their resuming duties with us once salaries are paid and they accept offer of salary increase including retention pay,” it says.

Perhaps with no investor roped in so far, Khona listed undrawn emergency credit line guarantee scheme (ECLGS) of Rs 208 crore; unutilised bank limits of Rs 181 crore and that it is in “discussion to arrange interim funding of Rs 200 crore for which LOI is awaited” as source of fund infusion to resume service.

The regulator had asked how the airline proposes to give refunds as per rules. “On resumption of services, all refunds for tickets arising out of flight cancellations shall be handled as per (rules). We have so far refunded the cancelled PNR to the mode of payment. Almost 98% of the PNR cancelled are booked through the travel agents and we have already credited to travel agents ID. Once flights are allowed to resume, travel agents will have better ability to refund the money to passengers.”

05/06/2023 Saurabh Sinha/Times of India

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