Friday, June 30, 2023

Air India tops Singapore travellers’ survey of most delays & cancellations

Singapore: According to a survey conducted by MoneySmart, Air India ranked first place as the carrier with the most delays and cancellations.

Nearly two out of five respondents (38 per cent) said they experienced a delay with Singapore Airlines flights. The national carrier, however, tied with Philippine Airlines to come in ninth on the list of top airlines with the highest number of flight delays.

Financial adviser MoneySmart surveyed more than 1,700 Singaporeans regarding delays, flight cancellations, and compensation received from May 2022 to May 2023, publishing the results recently on its site.

The company noted, however, that the results it published are from data collected from the travellers and not statistics from flight cancellations or delays as reported by the airlines themselves.

The top three airlines with the most delays are Air India (71 per cent, Air China (79 per cent) and Cebu Pacific Air (69 per cent) respondents said they experienced a delayed flight with these carriers.

Rounding out the top ten are Bangkok Airways (62 per cent), Air Asia (47 per cent), China Airlines (46 per cent), British Airways (46 per cent), All Nippon Airways (43 per cent), Singapore Airlines (38 per cent), Philippine Airlines (38 per cent), Scoot (37 per cent), and Japan Airlines (37 per cent).

Forty per cent of the travellers surveyed said they were only delayed by one to three hours, although 38 per cent said that the delays they experienced lasted even longer.

Air India, again, topped the list for the longest delays, with 23 per cent of passengers saying their delays lasted between 7 and 9 hours.

Second, on the list is All Nippon Airways, with 33 per cent of those who travelled with the carrier saying the delay they experienced lasted 4 to 6 hours.

30/06/2023 Anna Maria Romero/Independent

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