Friday, July 07, 2023

AAI signs deal with SITA, 43 airports to adopt cloud-based technologies for passenger, bag processing

Forty-three airports across the country are set to adopt cloud-based technologies for passenger and baggage processing with global airlines IT services solution major SITA signing a deal with the Airport Authority of India (AAI), according to officials. The deal will see improvement in over 2,700 passenger touchpoints, paving way for the adoption of new-age solutions to meet modern passengers' expectations.

Initially deployed across 43 airports, the technologies are scalable to an additional 40 airports over the next seven years. Over 500 million passengers are expected to be processed during this period.

"The solutions will give passengers more control over their journey, offering a low-touch, efficient check-in, bag drop, and collection process through assisted and self-service mechanisms. The airports will benefit from a reduced infrastructure footprint and increased operational efficiency. At the same time, airlines will see service charges drop and can take advantage of an agile technology platform to build bespoke passenger experiences," Sumesh Patel, president, Asia Pacific, SITA, told a press conference.

"The adoption of cloud solutions also brings new agility and flexibility to scale airport operations efficiently as passenger numbers grow. The cloud first approach enforces better security and offers airlines a platform to host new progressive technologies and move away from native applications. Centralised cloud hosting of all servers means reduced on-premise infrastructure costs and results in centralised control, enabling proactive monitoring and control of services," he added.

07/07/2023 PTI/Economic Times

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