Tuesday, August 08, 2023

DigiYatra Systems Crash At Kolkata Airport; Passengers Left Stranded For Up To 11 Hours

The whole point of technology, one might say, is to make our lives easier, faster and smoother. The fast-tag system for road travellers is to help fast-track the process of toll collection. The purpose of DigiYatra is to give flyers a paperless and seamless ticketing experience. So, when this “seamless” system crashed at Kolkata Airport, it left passengers waiting in line for 11 hours. 

Passengers travelling through Kolkata, Pune and Vizag airports were left helpless when the paperless DigiYtara system crashed. Travellers were unable to use the system’s facial recognition system and the paperless ticketing services for close to 11 hours, reported Times Of India. 

The app seamlessly exchanges digital information of flyers between DigiYatra Foundation and the airline. Reportedly, the airline that carries the passengers, in this case, IndiGo. This digital collapse early in the day resulted in longer than usual queues. 

Information from the IndiGo cloud began to flow to DigiYatra eventually, when the system was restored at around 4:30 PM, stated the report. Incidentally, IndiGo Airline had also encountered a pan India system snag that led to flight delays of 30 minutes to an hour, stated Times Of India.

07/08/2023 Shreya Shriyan/Curly Tales

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