Monday, September 04, 2023

Akasa Air's flight cancellations, delayed refunds frustrate passengers

Akasa Air, the newest airline in India, appears to be going through turbulence.

Passengers have complained about the airline’s flight cancellations, unresponsive customer care, and delayed refunds. The trouble for the airline comes amid a shortage of pilots, short-term grounding of aircraft to fit in new seats, and restructuring of its network.

The airline cancelled 15 flights in Karnataka and Kerala alone in August and delayed eight flights by two hours, people close to Akasa Air said. Social media had been flooded with complaints of flight cancellations and delayed refunds.

Many passengers said they were informed about the cancellations only a few days before the journey, and were forced to book costlier, alternative flights. Some passengers claimed Akasa Air has been notorious for rescheduling flights citing operational reasons.

While most of the complaints were related to flights on the Bengaluru-Kochi sector, other sectors were also affected.

"I booked three tickets from Mumbai to Goa for August 27. But Akasa Air sent me a message on August 14 stating that the flight schedule will be advanced to 12:15 pm instead of the scheduled 5:45 pm,” Divya Sharma, a brand strategist based in Goa, told Moneycontrol.

“I had a meeting in the afternoon, and I tried to contact them through various mediums like email, social media, and phone, but they did not respond."

04/09/2023 Yaruqhullah Khan & Christin Magthew Philip/Moneycontrol

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