Air India is transforming the travel experience at Delhi’s Terminal 3 by introducing self-baggage drop and self-kiosk check-in services.
This innovation will prove beneficial for both domestic and international travellers. As of now, the service has been opened for all passengers flying to Australia and domestic flyers. With this, Air India passengers can now smoothly complete the check-in processes, including printing boarding passes and baggage tags and they can also independently drop off their luggage, bypassing the conventional check-in counters, reducing the wait time and providing convenience.
Other than this, travellers can modify their trips by choosing their desired seats, updating their frequent flyer numbers and making other necessary adjustments. This feature is set to improve the travel experience, enabling passengers to customize their journeys to match their preferences.
In a statement, Air India’s Rajesh Dogra, Chief Customer Experience & Ground Handling Officer told ANI, “This facility eliminates the queue waiting time for check-in over the counters and helps travellers to nearly breeze through the airport. We not only plan to extend this for flights to more countries around the world, but also intend to introduce it at other airports in India as well as at major airports in other parts of the world. Our continued effort remains to simplify processes and elevate customer experience, for our guests to enjoy travelling as much as we love flying them.”
18/09/2023 News18
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