Thursday, August 31, 2023

Launch of international operations from new terminal at Bengaluru airport postponed at eleventh hour

Bengaluru:  In a major public relations disaster for the Kempegowda International Airport, its operator Bangalore International Airport Limited (BIAL) cancelled the launch of its international operations from Terminal 2 on Thursday at the proverbial eleventh hour. With the first flight by Singapore Airlines set to arrive at T2 at 10.45 am on August 31, it issued an official release late on Wednesday night postponing the launch.  The official reason cited was the need to offer a seamless transition for passengers.

An official release put out by noon on Wednesday gave a list of all the international flights that would operate on August 31 and elaborated on the wonderful passenger amenities that T2 had in store. It also specified that the Singapore Airline flight would land at 10.45 am. Nine hours later, the airline operator did a volte face. An internal note that was circulating since morning among airport staff said operations would continue from Terminal 1 only even from Thursday.

The statement by a spokesperson on Wednesday night said, “The proposed shifting of international operations to Terminal 2 at Kempegowda International Airport Bengaluru on August 31, 2023, stands postponed. After consulting all regulatory authorities, BIAL will release a firm date for transition of international operations tomorrow. The last-minute decision was taken during the final preparedness review in order to provide an optimal and seamless transition for our passengers. International operations will continue to remain in Terminal 1 until further notice. We regret the inconvenience caused by this decision and appreciate your patience and understanding as we work towards creating the best possible travel experience for our passengers. We request all international passengers to reach out to their respective airlines for any further information.”

30/08/2023 New Indian Express

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