Monday, September 11, 2023

DigiYatra marks highest 1-day use with 8.5k flyers

Kolkata: More than 37% passengers used DigiYatra, the paperless check-in and boarding services using facial recognition technology, this Sunday registering the highest single-day use since its launch in March this year. On Sunday, 22,800 passengers had flown out on airlines that have DigiYatra facility. Among them, 8,480 had used the face-recognition technology, airport officials said.

Currently, only flyers who enroll with DigiYatra — that allows paperless transit and enables flyers to skip queues at the entry and security check — are allowed entry into the domestic terminal through gate no 3. More flyers use gate no 3 because check-in counters of IndiGo Airlines that operates over 100 daily flights out of the city, are located nearby. At gates 1 and 2, flyers who use DigiYatra and those who don’t have separate entry channels. Since the imposition of restrictions at gate no 3, DigiYatra usage had shot up by more than 50%.

“The facility is a digital revolution in the field of air travel. In April, only 5% of flyers were using the service and in June, it climbed to 11%. But since the restriction imposition was made during the last week of July, more than 35% of passengers are found using the service on average during the first week of September,” said an airport official.

The system is currently in operation at Kolkata airport along with Delhi, Bengaluru, Hyderabad, Pune, Varanasi and Vijayawada. Since its introduction, over 7 lakh passengers have used DigiYatra till date. The official said around 20% flyers are now using the DigiYatra service on their own. “Most of them are frequent flyers who have experienced the benefit of using the service. A flyer with the app takes less than 10-12 seconds to enter the terminal and even less to reach the frisking point at security check,” he said.

13/09/2023 Tamaghna Banerjee/Times of India

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