Bengaluru: Fresh chaos unfolded at Kempegowda International Airport Thursday after SpiceJet flight SG768 from Bengaluru to Kolkata was delayed for several hours due to a technical snag, adding to a growing list of complaints against the airline over repeated disruptions and apathy towards passengers.
Passengers on SG768 said they were left waiting for hours without clear updates, with the flight still grounded past 10pm despite being scheduled for an afternoon departure. "The flight was to leave around 2pm, and they said there would be a delay of a few minutes, then it turned into hours, and at 10pm we are still waiting for it. We have not been given any sort of refund or assistance," said Anupam Mitra.
Airport officials eventually cited "aircraft under maintenance," but travellers alleged there was little staff at the boarding gate and no timely communication, even as tickets had cost over Rs 10,000.
24/04/2026 Times of India
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