In a post on X, user Amit Kumar said that he and a co-passenger had originally booked a direct flight from Delhi to Singapore scheduled for May 3 at 12:40 am, with tickets purchased nearly two months in advance.
However, shortly after completing web check-in, they received a message stating that the flight had been rescheduled to May 4 and would no longer be a direct service.
According to the post, when the passengers contacted customer support, they were initially offered only two options: either travel on May 4 arriving significantly later than planned or cancel the booking and make a fresh reservation, which they claimed would cost nearly four times the original fare.
In a subsequent update, the passenger said they were eventually moved to a flight on May 2. However, this alternative was a connecting flight via Mumbai, despite the original booking being for a direct route.
The passenger further alleged that despite having already paid for seat selection prior to check-in, they were asked to pay again for seats on the revised flight.
Additionally, the change forced them to book a hotel for an extra day at short notice, incurring higher costs. “Why am I being punished for Air India’s fault,” the user wrote.
03/05/2026 Karishma Asoodani/Business Today
To Read the News in full at Source, Click the Headline
0 Post a Comment:
Post a Comment