Passengers on multiple Air India flights got a rude welcome at Mumbai airport on Monday — they landed on time but were then made to sit inside their aircraft for up to 90 minutes, going nowhere. The reason: employees of a third-party ground handling agency had walked off the job, triggering disruptions across both Air India and Air India Express operations at one of India’s busiest airports.
The industrial action — aviation’s term for a strike or work stoppage — meant that basic ground operations including deplaning support, baggage unloading and aircraft servicing were either severely delayed or unavailable. Passengers who eventually got off their flights then faced a second ordeal: long waits, sometimes exceeding an hour, to receive their checked-in baggage.
The human cost of the disruption came through sharply on X. Seafarer Atul Sharma, who arrived on Flight AI 2995 from Delhi, posted: “Very disappointed with Air India service at Mumbai Airport. Arrived from Delhi on Flight AI 2995 over 1 hour ago, baggage is still not delivered and no proper assistance from staff. We are seafarers and need to urgently join our ship from Mumbai. Kindly resolve this immediately."
For seafarers, missing a ship joining is not an inconvenience — it can mean job consequences and significant financial loss.
Passenger @MockingBirdY2K, on board Flight AI 2852 which landed at 12:01 PM, posted: “I am on Air India Flight AI 2852, which landed in Mumbai at 12:01 PM today. It has been over an hour, and we are still seated inside the aircraft. We have been informed that an industrial strike is causing delays due to limited ground staff."
18/05/2026 News18
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