Muscat: An Air India Express passenger to Calicut, the northern city of the south Indian state Kerala, was stopped from boarding the flight as he refused to remove the excessive hand baggage luggage on Sunday evening, the country manager of the airline said.
“The permissible amount of hand baggage is 7kg. However, the passenger was having goods weighing 25kg. As per our request he removed some. But it was not okay. Again we requested him. He refused to do so. For a single passenger, we can’t delay the flight. So, we took back his boarding pass,” BP Kulkarni, country manager of Air India in Muscat, told Times of Oman.
Majid, the passenger who was stopped from boarding the flight, was on a visit visa and as it was cancelled, he has been forced to stay in the airport.
“Even though, he was not ready to understand the situation, on humanitarian grounds the airline has made provisions to provide him a new ticket to fly on Monday..” Kulkarni said.
Meanwhile, talking to Times of Oman, Majid said that he didn’t have 25kg baggage as claimed by the airline. “It was only 14kg. It was chocolates bought from duty-free shops. But they were not ready to adjust it. I was ready to remove it. But they took back my boarding pass and tore it down,” Majid claimed.
However, the airline country manager denied that his official in the airport have torn down the boarding pass.
Majid also added that his friends will approach the embassy to lodge a complaint against the airline and will not travel till they provide him a compensation.
19/10/15 Rejimon K/Times of Oman
To Read the News in full at Source, Click the Headline
“The permissible amount of hand baggage is 7kg. However, the passenger was having goods weighing 25kg. As per our request he removed some. But it was not okay. Again we requested him. He refused to do so. For a single passenger, we can’t delay the flight. So, we took back his boarding pass,” BP Kulkarni, country manager of Air India in Muscat, told Times of Oman.
Majid, the passenger who was stopped from boarding the flight, was on a visit visa and as it was cancelled, he has been forced to stay in the airport.
“Even though, he was not ready to understand the situation, on humanitarian grounds the airline has made provisions to provide him a new ticket to fly on Monday..” Kulkarni said.
Meanwhile, talking to Times of Oman, Majid said that he didn’t have 25kg baggage as claimed by the airline. “It was only 14kg. It was chocolates bought from duty-free shops. But they were not ready to adjust it. I was ready to remove it. But they took back my boarding pass and tore it down,” Majid claimed.
However, the airline country manager denied that his official in the airport have torn down the boarding pass.
Majid also added that his friends will approach the embassy to lodge a complaint against the airline and will not travel till they provide him a compensation.
19/10/15 Rejimon K/Times of Oman
