Friday, February 17, 2017

DGCA needs to formulate policy:NDRC on overbooking by airlines

The apex consumer commission has asked the central government and the aviation regulator to formulate a rational policy to prevent harassment of passengers left out from over-booked flights.

The National Consumer Disputes Redressal Commission (NCDRC) bench presided by B C Gupta also directed Jet Airways to pay a compensation of 600 Euros (around Rs 42,000) to Kolkata resident Radha Kinkari Kejriwal, who was not allowed to travel in a New Delhi-bound flight from London by the airline staff who said she was late.

Besides 600 Euros, it also asked the airline to pay the woman Rs 83,292 which she had spent for buying Air India ticket for her journey.

The commission also observed that airlines do indulge in over-booking so as to ensure that seats in the flights do not go vacant in the event of certain passengers not showing up at the appointed time.

"This practice causes a lot of hardship and inconvenience to the passengers who are left out from their scheduled flights, despite the fact that they had confirmed reservation for the flight," the bench said.
17/02/17 PTI/DNA