Saturday, July 01, 2017

Tiruchi fifth best among non-metro airports: Survey

Tiruchi: The Tiruchi airport has been ranked fifth best among non-metro airports in the country in a nation-wide customer satisfaction survey conducted this year. It has emerged on top among non-metro airports managed by Airports Authority of India (AAI) in the southern region this time.

The survey was carried out by engaging an agency selected by AAI from January to June. The team inspected various airports and ascertained feedback from passengers. It was conducted for a week at Tiruchi airport in May.

Tiruchi airport’s rating was 4.70 out of 5 in the survey conducted twice a year (January to June and July to December), said Mr. Gunasekaran, Airport Director, Tiruchi. Raipur airport emerged on top followed by Udaipur, Amritsar and Dehradun. Tiruchi, which was in the sixth position last year, had improved to fifth place this time, said Mr. Gunasekaran. Except Chennai, Bengaluru, Hyderabad and Kochi, the other airports in the southern region were non-metro airports.

Various parameters were set to rate the airports which included cleanliness, toilet facilities, car parking, trolley facility, speed of immigration authorities and customs, other infrastructure facilities and staff behaviour.
01/07/17 The Hindu

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