Wednesday, September 13, 2017

CISF to conduct nationwide airport passengers' feedback survey

New Delhi: A passenger satisfaction survey will soon be conducted by the CISF at major airports in order to identify problems faced by travellers and find possible solutions to them.

The force, tasked with guarding 59 civil airports of the country, recently did away with the practice of stamping and tagging of passengers' hand baggage at 17 airports as part of making air travel easy.

"Very shortly, we are going for a survey to get feedback on customer satisfaction at the airports that we guard. We are going to talk to passengers about what they feel about issues like safety and security at airports and what kind of time they are taking to complete security procedures among others," CISF Director General (DG) O P Singh told PTI.

A passenger satisfaction survey will soon be conducted by the CISF at major airports in order to identify problems faced by travellers and find possible solutions to them.

The force, tasked with guarding 59 civil airports of the country, recently did away with the practice of stamping and tagging of passengers' hand baggage at 17 airports as part of making air travel easy.

"Very shortly, we are going for a survey to get feedback on customer satisfaction at the airports that we guard. We are going to talk to passengers about what they feel about issues like safety and security at airports and what kind of time they are taking to complete security procedures among others," CISF Director General (DG) O P Singh told PTI.
The force has last done such a survey in 2014.
The force chief added that the paramilitary, along with other stakeholders in aviation security, has done away with stamping hand baggage tags at 17 airports till now and the passengers will also be asked questions in this context.
13/09/17 PTI/Business Standard

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