Monday, December 18, 2017

Button in food: Airline told to pay flyer Rs 50,000

Ahmedabad: A local consumer court directed Jet Airways to pay Rs 50,000 to a passenger who got a button in his in-flight lunch.
Hemant Desai from Surat was flying from Delhi to Ahmedabad in business class on the airline's flight on August 6, 2014. While having a lunch, he got a button in his garlic bread. He raised the issue with the crew. The company tried to settle the issue, but failed. The passenger later sued the company for Rs 3 lakh.

Desai substantiated his complaint with an affidavit by a Member of Parliament, Parimal Nathwani, who was travelling on the same flight.
Before the Consumer Dispute Redressal Forum, Ahmedabad (rural), the company opposed the complaint and sought evidence on the ground that the passenger never supplied the button, that he got in his lunch, to either crew members or the court. The company submitted that the button had not caused harm to the passenger. The passenger did not cooperate to solve the issue, when the company tried to contact him.
On the other hand, the passenger supplied e-mail that he received form the company expressing apology for the deficiency in service and an offer to settle the issue, which he had declined.
After hearing the case, the consumer court said that presence of an inedible object like a button in food and the crew members' gesture of not supplying the passenger a complaint book were not only deficiency in service and unfair trade practice, but a rude behaviour also on part of the staff. Not providing quality service in business class after charging high reflects company's attitude to earn money only.
18/12/17 Times of India

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