Patna: Despite registering a bumper growth in passenger traffic, Jayaprakash Narayan International Airport (JPNI), Patna, dropped 15 places from 58th to 73rd position in the global ranking of airports handling 2-5 million passengers in the fourth quarter of 2017. The deciding factor was the quality of services provided to the passengers.
The rating for overall satisfaction of passengers at Patna airport, based on Airports Service Quality (ASQ) survey done by the Airports Council International (ACI), however, dropped by mere 0.05 points in the fourth quarter of 2017 (October-December).
Airports Authority of India (AAI) officials said Patna airport's performance was still good as it was ranked 73rd among 300 airports across the world that fall in the 2-5 million passenger-traffic category. ASQ ratings are benchmarks for airport services globally.
ACI-ASQ Survey is only worldwide programme to survey passengers at airports on their day of travel. Every year, it measures passengers' views on 33 key services parameters and identified services.
Of the 33 parameters, which are used to rate the airports, Patna airport's performance declined in 24 in the fourth quarter. The parameters include parking facilities, waiting time in queues, the efficiency of the check-in staff, courtesy and helpfulness of the airline staff and waiting time at the security check area, among others. Patna airport has, however, scored well in areas like internet access and Wi-Fi, restaurant and eating facilities, cleanliness of bathrooms and toilets, cleanliness of airport terminal and availability of trolleys.
08/02/18 Times of India
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The rating for overall satisfaction of passengers at Patna airport, based on Airports Service Quality (ASQ) survey done by the Airports Council International (ACI), however, dropped by mere 0.05 points in the fourth quarter of 2017 (October-December).
Airports Authority of India (AAI) officials said Patna airport's performance was still good as it was ranked 73rd among 300 airports across the world that fall in the 2-5 million passenger-traffic category. ASQ ratings are benchmarks for airport services globally.
ACI-ASQ Survey is only worldwide programme to survey passengers at airports on their day of travel. Every year, it measures passengers' views on 33 key services parameters and identified services.
Of the 33 parameters, which are used to rate the airports, Patna airport's performance declined in 24 in the fourth quarter. The parameters include parking facilities, waiting time in queues, the efficiency of the check-in staff, courtesy and helpfulness of the airline staff and waiting time at the security check area, among others. Patna airport has, however, scored well in areas like internet access and Wi-Fi, restaurant and eating facilities, cleanliness of bathrooms and toilets, cleanliness of airport terminal and availability of trolleys.
08/02/18 Times of India
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