Monday, June 12, 2006

Consumer court trims feathers of Air Deccan

New Delhi: A consumer court has ordered India's first low-cost carrier Air Deccan to pay Rs 30,000 as compensation to a Delhi-based businessman for inconveniences caused due to an undue delay in flight schedule and poor on-board customer service.
"Low budget service does not mean passengers should not be offered drinking water. The repeated statement that they (Air Deccan) run a low-cost airline does not absolve them of their responsibility of supplying basic amenities to passengers," observed the Consumer Disputes Redressal Forum (North) headed by KK Chopra.
Following an admission in court by the airline that they had "so many defective planes", the Forum also cautioned it to improve the maintenance of its fleet and to ensure that all in-flight facilities functioned properly.
The Bangalore-based airline was brought to the dock after Rakesh Kwatra, who was flying to Chennai on the evening of May 25 last year.
11/06/06 Zee News
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