Etihad Airways signs up for Amadeus’ Altéa Customer Management Solution

Amadeus and Etihad Airways have signed an agreement by which the airline will implement the complete Amadeus Altéa Customer Management suite (CMS).
As part of the deal, Etihad will use all three components of the Amadeus Altéa CMS comprising Altéa Reservation - including e-ticketing, Altéa Inventory and Altéa Departure Control System. The full suite, based on a next generation “community” IT platform, aims to provide Etihad with complete control over its distribution channels, inventory and seat planning, and the airport check-in process. This will enable the airline to maximise yield on every seat as well as identify the value of its “guests” at all stages of the travelling process, ensuring that service is targeted accordingly.
Since its inauguration in 2003, the airline has added 34 destinations to its network and aims to extend its current fleet from 16 to 50 by 2008. In Asia, the airline flies to airports in India, Indonesia, Pakistan, Philippines, Sri Lanka and Thailand.
14/07/06 ASIATravelTips.com, Thailand

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