KLM flight passengers accuse airline of callous attitude

New Delhi: Passengers of a KLM flight from Delhi to Amsterdam, their departure to the Dutch Capital delayed by one-and-a-half days, complained they went through a harrowing time due to the callous attitude of the airline staff.
The flight KL-872 was scheduled to take off from Delhi airport at 1:30 am last night, but it was cancelled due to fog.
"I tried the airline numbers yesterday to find out if the flight was on time, but nobody took the calls. When I reached the airport, I found the flight had been cancelled," said S N Shukla, an MNC executive from Hyderabad, who was going to Amsterdam to attend a business meeting.
He complained that KLM did not put up the passengers at any hotel, asking them to make arrangements for themselves and even turned down their requests to be put on any other flight to Europe.
An airline official, however, said the passengers were provided with hotel accommodation last night. "The fog suddenly descended late at night, which is why the passengers could not be informed well in advance about the delay," the official said.
01/01/07 PTI/The Hindu

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