Airlines asked to inform open ticket holders in advance

New Delhi: In an order that could help open air ticket-holders in planning their itinerary, the Delhi State Consumer Commission has asked airlines to apprise them about the confirmation of their tickets at least a fortnight in advance.
"Whenever open tickets are issued, the minimum expectation of the consumer is that at least he should get the seat by informing 15 days or 20 days or one month in advance," Justice JD Kapoor, president of the Commission, said.
The Commission's direction came in response to an appeal by Air India Limited against an order of a district consumer forum that had asked it to compensate a couple who had to upgrade their open ticket by paying an additional Rs 20,000 in Toronto while on their way to India.
Upholding the forum's verdict, the Commission asked the government-owned airline to pay Rs 30,000 as compensation within a month to Tarsem Singh Soch and his wife, both residents of Noida in Uttar Pradesh.
01/07/07 Press Trust Of India/Hindustan Times

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Categories: Air India Jul 2007, Foreign Jul 2007, General Aviation Jul 2007