British Airways passengers complain of bags lost

Calcutta: Chhaya Ghosh, a 72-year-old cardiac patient with diabetes, was scheduled to take the British Airways (BA) flight from London to Calcutta on July 3 on her way back from the US, where her son lives. She had deposited her luggage and collected the boarding pass at Heathrow.
“When we were about to proceed for the security check, we were asked to vacate the terminal. After waiting outside for over four hours, it was announced that our flight had been cancelled,” she said.
When she tried to retrieve her luggage, the airline officials told her that it was not possible to look for the bags then.
In Calcutta, she contacted the local BA office. “The officials directed me to the Delhi office. After several phone calls, I have got back one bag. The other is yet to be arrive,” she said.
Nupur Chowdhury, one of the 252 people who took the BA flight, found at the conveyor belt that her bags had not arrived in Calcutta.
Mahima Basu’s experience was worse. She reached Heathrow from the city on an Air-India flight on July 28 without her bags. She received the luggage three days later but “some valuables were missing”.
“The airlines’ representatives at the airport often behave coldly with those who approach them with problems,” alleged Tarakeswar Singh, the chairman (eastern India) of IATA Travel Agents Association.BA officials denied the charge.
07/08/07 The Telegraph

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Categories: Airports Aug 2007, Foreign Aug 2007