'Refund immediately for cancelled flights'

Chandigarh: In a judgment that should bring relief to harassed air passengers, a city consumer court has ordered airlines to refund tickets immediately after a flight is cancelled.
The consumer redressal forum's president Jagroop Singh Mahal said, "There may be a large number of consumers who are suffering enormously in terms of time, mental agony, harassment and discomfort due to this unfair trade practice adopted by the airlines."
The court said in case of flight cancellation or delay by more than six hours, airlines should refund the money at the airport itself so that passengers could book seats on another flight, if they so desired.
Mahal said the forum was giving a general direction under Section 12 of Consumer Protection Act.
The order came on the complaint of Bhagar Singh Sherawat, a city resident, who was denied repayment for four
tickets after a Spice Jet flight from Delhi to Bangalore was cancelled.
07/11/07 Times of India

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Categories: General Aviation Nov 2007, SpiceJet Nov 2007