Delayed flights: Airlines make arrangements for passengers

Lucknow: In an attempt to provide better services to passengers during flight delays owing to fog and bad weather, all major airlines have made alternate arrangements to handle the situation at Lucknow Airport .
While Jetlite has re-scheduled its flights between Lucknow and Delhi, Air India has also made back-up arrangements. “We held a meeting in Delhi to discuss this issue. The 9:30 pm flight to Delhi has been scheduled at 8 pm till January 15, so that fog and bad weather don’t affect our operations,” said Deepak Khare, Passenger Sales Manager (UP), Jetlite.
He said the emphasis is on establishing better communication with passengers so that they don’t face problems at the last minute. “Travel agents have been asked to place a stamp on tickets, requesting passengers to confirm their flights 24 hours ahead of their trip. We’ll send them necessary alerts through SMS,” he said. “We have also decided to send passengers by Jet Airways, if possible, in case of delays. Talks are also on with Indian Airlines,” he said.
Senior Sales Executive of Kingfisher Airlines Syed Asrarul Anwar said if any two Kingfisher flights, operating between Lucknow and Delhi, are delayed, passengers will be accommodated in the next available flight.
Meanwhile, Air India has also made similar arrangements but has not re-scheduled its flights.
20/12/07 Lucknow Newsline

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Categories: Airports Dec 2007, General Aviation Dec 2007