Passengers taken for a ride yet again

There was chaos in Chennai on the evening of Thursday (December 20) at the Kamraj domestic airport, after passengers staged a dharna on the runway after being stranded by a budget airline.
Eleven passengers of the Air Deccan DN 671 flight, bound from Chennai to Kolkata, who were issued boarding passes, were not allowed to board the flight.
At 4.00 pm, the airline refused to give boarding passes to 11 members from two famlies claiming they were late. But the irony of the situation is that two members each from both the families who were ahead front in the queue were given boarding cards.
At 4.40 pm, the protesting passengers were informed that the flight was delayed due to a technical snag and they could board the flight. Boarding passes were issued to all 11 passengers - but their relief was short lived. The passengers were taken near the aircraft on the airline bus - and as a video shot by one of the passengers on a mobile showed - they were not allowed to board the flight because the pilot refused to open the doors saying it was "against the policy"
The passengers were then told that they could not be accomodated even on the next flight.
At 6.00 pm, when their requests fell on deaf ears, for over three hours, the passengers staged a dharna on the side of the runway.
But even that was of no avail - the airline refused to provide them accomodation and issued them tickets for Friday evening flight to Kolkata, leaving them to wait for more than 24 hours.
21/12/07 Times Now.tv

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Categories: Airports Dec 2007, Simplifly Deccan Dec 2007