'SpiceJet gears up for fog'

Srinagar: SpiceJet has geared up to provide all assistance for passengers during the festive season, a spokesman of the airline in a statement to Greater Kashmir said.
Giving details the statement said the airline in close coordination with DIAL and other airport operators has worked out extensive fog plan, to ensure best-possible customer care at all levels, in weather conditions beyond anyone’s control.
To enable real time information, SpiceJet has introduced Interactive Voice Response system to enable all passengers to get updated flight information by simply dialing 09871803333 or 1-800-180 3333.
There are also customer care operators, available round the clock, to attend to calls, the statement said.
It said the robust system is equipped to handle over 120 calls simultaneously. “SMS with updated information are also sent in advance and personal calls are being made to the passengers to inform them,” it said.
04/12/07 GreaterKashmir.com (press release)

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Categories: SpiceJet Dec 2007