Jet Airways wins Avaya Award

Mumbai: Jet Airways was adjudged India’s Most Customer Responsive Company for 2007 in the Airline category, at the Avaya GlobalConnect Customer Responsiveness Awards on January 18th 2008 at the Taj Land’s End, Mumbai.
The airline was judged based on its responsiveness, intelligence generation, intelligence dissemination, customer education, top management emphasis, innovation and learning. It emerged a leader amongst all the companies selected in the “Airline” category, which were evaluated with regard to customer responsiveness policies and practices, by a distinguished jury of experts including eminent corporate personalities.
The assessment process also included peer group evaluation, and a customer poll obtaining feedback from customers on the above criteria with regard to the nominees, making the Avaya GlobalConnect Awards evaluation a truly comprehensive one. This also renders further to their credibility.
On winning this award, Executive Director Jet Airways Mr. Saroj Datta said, "We are happy at this recognition since from inception one of the core principles and policies that we have laid emphasis on rewarding customer loyalty by offering our frequent flyers a robust programme, enhancing its value through innovative partnerships and offerings.
The programme has been the recipient of the most prestigious award the Freddie Awards, for three consecutive years.”
Avaya GlobalConnect Ltd., India’s converged communications solutions major, is directly involved in spurring and monitoring the Customer Responsiveness trends within India, who initiated this award, which was presented by The Economic Times. Ernst & Young were the Business Process Advisors and AC Neilsen Org-Marg were the Research Partners.
25/01/08 PRESS RELEASE/Jet Airways

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Categories: Jet Airways Jan 2008