Airlines miss deadline to appoint ombudsmen

New Delhi: The government's missive to all carriers to name an ombudsman by Aug 1 to address the grievances of air passengers has been given a miss.
No airline - including the National Aviation Company of India, which runs Air India - has heeded to the government's request, despite being given two months to do so, a senior official in the civil aviation ministry said.
The ombudsman was proposed as authority that will provide a forum for passengers to lodge their complaints and to act as an arbitrator for settlement of disputes between them and the airlines.
"As of now there is no agency with which an air passengers can lodge complaints. They can only go to various consumer disputes forums or the courts to get their complaints addressed," said the official.
Spokespersons for various carriers said the government had only made a proposal and that it was not a mandatory on their part to appoint an ombudsman.
02/08/08 IANS/Economic Times

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Categories: Indian Aviation- In General Aug 2008