Complaints about ‘rude’ CISF guards swamp

Mumbai: Mumbai airport sources alleged that one of the CISF personnel had slapped an airport terminal manager. The CISF did not confirm the incident.
The same day, an airport doctor on duty was stopped at a gate as the CISF guard on duty said he was allowed to enter the airport only through the staff gate. “Should I resort to third-degree methods,” the guard asked the doctor when he said there was an emergency onboard and that was the shortest route. However, the doctor was later allowed to use the gate.
If you are a regular at the airport, these incidents may not surprise you as you may have your own little story of an altercation with the CISF personnel at the airport.
According to airport officials, the facilities department — where all the complaints and passenger feedback are addressed to — receives an average of 10 to 15 complaints on misbehaviour of CISF personnel every month. “Most of these complaints are against rude behaviour,” an official said.
CISF spokesperson Rohi Katyar said while there could be complaints, the force has been appreciated for its alertness. “While I cannot totally deny isolated cases (of CISF misbehaviour), I can surely say that we do receive a lot of appreciation for our work.”
But there are sections of passengers and even airport staff who swear by the agency’s arrogant behaviour. “They do not listen to anything and do whatever they want to,” said an airport official on condition of anonymity.
02/03/09 Shashank Shekhar/Express India

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Categories: Airports Mar 2009