Air India’s London-Mumbai-Ahmedabad passengers faced chaos

Ahmedabad: Around 600 passengers faced chaotic situation at Ahmedabad’s Sardar Vallabhbhai Patel international airport on early Monday morning due to faulty conveyor belt, shortage of luggage carrying trolleys and arrival of more passengers at one time than the capacity of the terminal.
A reader of DeshGujarat.Com who also was one of the passengers, narrating his experience said, “we were in Air India’s London-Mumbai-Ahmedabad flight. Our flight arrived one-hour late in Ahmedabad because it took off late from Mumbai itself. In Mumbai, we didn’t get passenger coach on airport no.3. We literally walked on a runway to catch Ahmedabad flight. At Ahmedabad international airport, technical fault occurred thrice in conveyor belt system. Long queue seemed like it would never end. If this was not enough, one-by-one three flights arrived full of passengers. Emirates flight from Dubai, Air Arabia from Sharjah and Qatar Airlines from Doha unloaded lots of passengers and soon there were over 600 people inside the terminal, ready to use conveyor belt. Shockingly, there was also a shortage of luggage carrying trolleys. Swine flue taste made situation more complex, because most of the people had not filled proper forms for this procedure. Air India staff was nowhere to help. We couldn’t trace even a single Air India staffer for help. We could come out of the terminal only at 7.00 in the morning. Air India’s treatment is like we are their guest only up to Mumbai inside the plane, and then we are on our own.
26/05/09 DeshGujarat

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Categories: Air India - International May 2009, Airports May 2009, NACIL May 2009