British Airways offers $300 to fliers who booked mistaken $40-$100 fares to India

British Airways, which declined to honor U.S.-India round-trip fares of $40 to $100 that were posted by mistake a week ago, is now making nice with customers. In an e-mail to travel agents today, the struggling airline said it would offer a $300 discount on a future flight to people who snagged the cheap fares. But it still didn’t say it would honor the fares, which it planned to refund to buyers.
The offer came after the U.S. Department of Transportation said it was investigating the incident, which has unleashed a barrage of criticism in Internet chat rooms on sites such as FlyerTalk and in comments posted on my earlier post. A DOT spokeswoman declined to elaborate on the investigation.
Some people who bought the low fares on Oct. 2 said they had thought they were valid because, with taxes and fees, they could total more than $500. Others worried that the mistake could wind up costing them hundreds.
In its e-mail to travel agents, British Airways apologized for the error and said customers who booked the fares could get $300 off “any published retail World Traveller fare from the US to India when booked between now and Nov. 12, 2009.” It said the offer was valid for travel through Sept. 30, 2010.
09/10/09 Jane Engle/Los Angeles Times

To Read the News in full at Source, Click the Headline

Categories: Foreign Oct 2009