Air India directed to pay compensation

Guwahati: In an important verdict, the Court of State Consumer Disputes Redressal Commission, Assam, has directed the National Aviation Company Ltd (Air India) to pay a compensation of Rs 57,360 for “deficiency in service and causing mental agony” to two passengers.
The case in brief is that the two complainants, Ashish Dey and Tonvito Aye, both hailing from Dimapur and who had purchased confirmed air tickets bearing PNR No RBRZV8 in the Silchar-Guwahati flight No IC 7760 with OK status on September 30, 2007, were denied boarding passes at the Silchar Airport despite the fact that they had arrived at the airport well ahead of scheduled time. The alleged plea on the part of the airport authorities was that theboarding passes could not be issued since two close allies of the Civil Aviation Minister had to be accommodated in the same flight.
Ultimately, the complainants had to buy tickets for an Air Deccan flight for the journey via Imphal to attend their pre-arranged business meetings. The late arrival of the flight resulted in their missing the Jana Shatabdi Express by which they were to travel from Guwahati to Dimapur.
25/03/10 PTI/Assam Tribune

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Categories: NACIL Mar 2010