IGI makeover only skin deep, says survey

New Delhi: The Delhi airport has come a long way from its dreary, shabby and cramped avatar. However, in spite of its swanky and refurbished terminals, passengers believe there is still much room for improvement.
According to passenger feedback by the private airport operator Delhi International Airport Ltd. (DIAL) that is renovating and running the airport, the facilities belie the international tag.
Passengers have commented have commented the airport has improved a lot in the last three years but basic facilities like drinking water and clean toilets are sore points.
Other complaints include inaudible flight information announcements, inefficient air conditioning and lack of enough buses for transfer between terminals, among other things.
Lack of drinking water is a persistent problem at the international terminal due to unavailability of enough dispensers. “We bring drinking water in bottles from home but passengers have no option but to buy mineral water,” said a senior official of an international airline who didn’t wish to be identified.
05/05/10 Sidhartha Roy /Hindustan Times

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Categories: Airports May 2010