Paramount, Jet receive highest number of complaints

Mumbai: Paramount Airways and Jet Airways had the highest number of passenger complaints for March 2010, according to the Directorate General of Civil Aviation (DGCA) figures. The industry average of the number of passenger-related complaints was 4.5 per 10,000 passengers carried for March.
While Paramount clocked 15.2 passenger complaints per 10,000, Jet comes second with 8.7. The two airlines also had the highest number of cancellations, with Paramount accounting for 6.9 per cent, Jet Airways for 3.9, while its low-cost carrier (LCC) JetLite accounted for 4.4 per cent, much higher than the overall cancellation rate of 1.9 per cent.
Jet Airways and JetLite together have the largest market share within domestic scheduled airlines at 26 per cent, while Paramount has the lowest market share at 1.3 per cent. Paramount Airways operates predominantly within the four southern Indian states.
Three LCCs, that is, JetLite, GoAir and SpiceJet, also have a higher than industry average number of passenger complaints with a complaint rate of 5.7, 6.9 and 7.5 per 10,000 passengers carried, respectively.
Three airlines with a better than industry average record in passenger complaints are IndiGo, Kingfisher Airlines and the National Aviation Company of India Ltd (Nacil), which flies under the Air India brand, with passenger complaints of 2.2, 1.9 and 0.9, respectively.
14/05/10 Sneha Kupekar/Business Standard

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Categories: Indian Aviation- In General May 2010, Jet Airways May 2010, Paramount Airways May 2010