AI ordered to compensate flier for deficiency in service

Ahmedabad: The Gujarat State Consumer Disputes Redressal Commission has ordered Air India to pay Rs 10,000 to a passenger for causing mental agony, inconvenience and hardship to the latter by making him to check out from one of its flights at New Delhi instead of Ahmedabad.
The passenger has been identified as Ashok Thakkar, a resident of Vastrapur area in Ahmedabad.
Thakkar had booked a ticket from New York to Ahmedabad in one of Air India’s flights in March 1996. He had a confirmed ticket to check out at Ahmedabad but was made to check out at the New Delhi airport and from there he was required to take a connecting flight.
Thakkar had demanded compensation from Air India on the ground of deficiency in the service. He had contended that because of the deficiency in the service of Air India, he had to pay $ 123 for excess luggage as the connecting flight of Indian Airlines had a luggage capacity of 25 kg as against AI’s 60 kg.
04/10/10 Parimal Dabhi/Indian Express

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Categories: Air India - International Oct 2010, Foreign Oct 2010, NACIL Oct 2010