New Delhi: Low cost airliner IndiGo tops the list of airlines against whom as many as 459 passengers registered various complaints with the Directorate General of Civil Aviation till June.
Replying to written questions, Minister of State for Civil Aviation Vayalar Ravi said carriage by air is a contractual matter between passengers and the carrier.
However, some passengers choose to take up the matter with the DGCA also for redressal, which are taken up the airlines for redressal.
07/08/11 msn.com
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