Kolkata: Around mid-July this year, Karan and Rajni Vasandani enjoyed a fairytale honeymoon in Bangkok and Pattaya. Yet, it is the bitter aftertaste of what happened at the fag end of the trip that lingers. A bag containing return gifts for family members and friends that disappeared during the flight back to Kolkata nearly two months ago, remains missing.
Shocked over the manner in which the airline has treated their complaint and allegedly harassed them, the harassment faced in the past two months, Vasandanis have demanded a stiff compensation of Rs 81,000 and is now contemplating legal options.
When the duo boarded the Jet Airways return flight at Bangkok on July 16, they checked in seven bags. When they disembarked at Kolkata airport later that night, only six bags turned up on the conveyor belt. The missing brown bag, according to Vasandanis, contained presents for family and friends.
When Karan reported the missing bag to airline staff, they told him not to worry as luggage of several other passengers had been left behind at Bangkok. following tail-load restrictions during takeoff due to inclement weather.
On being asked to report at the airport in person the next day to collect the bag, Karan had to cancel the trip to Vaishno Devi. "We were scheduled to do the pilgrimage before commencing regular life. But with the airline insisting that I had to report in person to collect the bag the next day, the trip had to be cancelled," he said.
However, the bag did not arrive the next day. and he returned disappointed.
It was no different on July 18, July 20 and July 28. After a month, on August 25, the airline offered a compensation of Rs 6,720 for the 'lost' bag. Six days later, on August 31, the airline revised the compensation amount to Rs 4,500.
"Initially, we were told that the weight of the bag was 7 kg. But in the written complaint, it was mentioned 5 kg. Hence, we revised the compensation," the airline official explained.
The duo have however claimed Rs 81,000 for the harassment.
09/09/Subhro Niyogi/Times of India
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