Calcutta: Dhananjay Patel reached Calcutta airport on Tuesday morning with 15 family members and 20 pieces of baggage, little knowing that a memorable holiday in the city was about to end on a sour note.
“There we were in front of the terminal, standing with 20 bags and not a vacant trolley in sight. How could I have known that you need 10 extra minutes just to find a trolley at this airport? This is ridiculous,” the 60-something Ahmedabad resident told Metro.
Patel’s wife Kaushika and other family members, several of them middle-aged, were reduced to sprinting the 70 metres between the departure and arrival gates each time an inbound passenger vacated a trolley to get into a car. “I was worried that we would be late for check-in. We were carrying so many good memories of this trip back to Ahmedabad. Pity it had to end this way,” said Kaushika, waiting for the boarding announcement.
The Patels are not the only ones to be put through the city airport’s infamous find-a-trolley challenge. Such instances occur every day, almost every hour.
Emirates complained to the airport authorities in writing on Tuesday that trolleys lie scattered in front of the airline’s check-in counters and nobody stacks them back outside the terminal and the arrival arena. Jet Airways, Air India and SpiceJet have verbally complained about the shortage of trolleys several times.
10/11/11 Sanjay Mandal and Subhajoy Roy/The Telegraph
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