New Delhi: The British Airways and the American Airlines have been ordered by a district consumer forum to pay Rs 1 lakh as damages to a US-based NRI for an inordinate delay in delivering his luggage during his trip to hometown Calicut in Kerala in 2006.
The district consumer forum headed by its President C K Chaturvedi and comprising members Neeru Mittal and S R Chaudhary ordered the two airlines to pay the damages to the NRI as he was delivered his luggage when he was to return to New York after his 12-day trip to Calicut.
"We assess harassment and damages for Rs 1 lakh and this amount will be paid in the ratio of 30:70 between the American Airlines and British Airways," said the forum, asking the two airlines to share the damages.
The order came on a complaint by Dr Manoj Kumar, a New York resident, who had booked his air tickets from New York to New Delhi for August 18, 2006 and a return ticket for August 30, 2006.
22/12/11 PTI/Times of India
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