Regulator to look into complaints

New Delhi: A directorate general of civil aviation team, led by DG EK Bharat Bhushan, spent most of Friday at IGI Airport, reviewing the fog preparations by airlines and airport management Delhi International Airport (P) Ltd (DIAL).
"It was a very tough time for everyone involved since visibility was almost zero between 4.30 am and 10.30 am and practically no operations took place then. However, we received several complaints from passengers that the airlines were not giving out timely or complete information on flight schedules. We had told everyone that information flow is of utmost importance and the matter will be adequately addressed to ensure that this does not happen again. It will have to be seen whether the airline call centers are suitably equipped to handle passenger queries at such a time," said Bhushan. The DG added that he would also be looking into the issue of passengers being made to sit inside aircraft for extended periods of time.
31/12/11 Times of India

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Categories: airports Dec 2011