Steep rise in self-service check-in at Chhatrapati Shivaji International airport: Survey

Mumbai's Chhatrapati Shivaji International airport has witnessed a steep rise in self-service check-in by the travellers flying out of one of India's international gateways.
The web check-in rate was higher in Mumbai than at any other airport as popularity of web, kiosk and mobile check-in has been increasing.
Around 65 per cent flyers preferred using self-service check-in as compared to last year's 36 per cent. Also at Mumbai, 70 per cent of passengers said they use it occasionally or frequently compared to a global average of 65 per cent, the 2011 SITA/Air Transport World Passenger Self-Service Survey has found.
The survey was carried out with a representative sample of the 283.5 million passengers who pass through six of the world's leading airport hubs including Abu Dhabi International Airport, Beijing International Airport, Sao Paulo Guarulhos International Airport in Brazil, Frankfurt International Airport, Hartsfield-Jackson at Atlanta (US), and Chhatrapati Shivaji International Airport, Mumbai.
13/12/11 Economic Times

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Categories: airports Dec 2011