AI to pay up Rs 2 lakh to NRI couple

Bangalore: Five years after an NRI couple and their infant son missed their flight to Los Angeles due to 'misconnect of flight' on part of Air India, a consumer forum directed the airline to pay Rs 2 lakh in compensation to them.
The complainants ended up spending their New Year in Lucknow, though they were to catch a connecting flight to Los Angeles from New Delhi airport, on December 31, 2006. Mahesh Angadi, a native of Bangalore, was in the city for his son's naming ceremony. He had booked three tickets with Air India to travel back to LA via New Delhi, by another private airline.
On December 31, 2011, Bangalore Urban District Consumer Forum directed Air India to pay Rs 2 lakh as compensation, including Rs 50,000 towards mental agony and hardship faced by Angadi, his wife Bharathi and son Aaryan, while catching a flight to LA.
17/01/12 Hetal Vyas/Times of India

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Categories: Air India Jan 2012