Jet Airways to pay 1 lakh for cancelling flight

Mumbai: The Mumbai Suburban District Consumer Disputes Redressal Forum on Tuesday ordered Jet Airways (India) Ltd to pay Rs 1 lakh compensation to a Santa Cruz (E) businessman, Himanshu Mehta, who suffered severe mental and physical hardship after the airline cancelled a Srinagar-Delhi flight in 2006.
The forum held the airline guilty of deficiency of service and said by not informing the passengers about the cancellation in advance, the airline had shown negligence and apathy towards passengers.
Mehta had booked a seat on a Jet Airways flight from Srinagar to New Delhi, scheduled to depart on April 3, 2006 at 8.20am, through a travel agent. In his complaint filed before the forum on May 19, 2007, Mehta said that he also booked a flight from New Delhi to Mumbai for the same evening and scheduled a meeting with his clients for the intervening afternoon. Mehta, who arrived at Srinagar airport at 6.40am on April 3, alleged that he and other passengers for the same flight found that the airport doors at the airport were closed and they had to brave the cold out in the passage. At 10.15am, airline representatives arrived and the passengers were given a place to sit inside the airport.
06/01/12 Rebecca Samervel/Times of India

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Categories: Jet Airways Jan 2012