New Delhi: Air India has been ordered by the country's apex consumer forum to pay a compensation of Rs 90,000 to a Chennai-based woman doctor and her two daughters for unilaterally cancelling their tickets to Singapore.
The National Consumer Disputes Redressal Commission (NCDRC) ordered compensation for the doctor and her daughters, holding Air India (formerly Indian Airlines) guilty of adopting unfair trade practice.
The NCDRC gave its order dismissing Air India's appeal against the Tamil Nadu state consumer commission, which had upheld a Chennai district consumer forum's order to pay the compensation.
Allowing the plea of the doctor, the district forum had asked Air India and its travel agent Travelon World Wide Pvt Ltd to pay jointly and severally a sum of Rs 25,000 as compensation and Rs 5,000 as litigation cost to each of the three complainants (doctor and her two daughters).
16/04/12 PTI/Times of India
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