Chennai: An ombudsman to sort out air travellers' woes will soon be appointed, first in Delhi and later in other cities.
The Civil Aviation Ministry has held three meetings with representatives of Air Passengers Association of India, Directorate-General of Civil Aviation (DGCA), Consumers Association of India and Jaago Re in Delhi to formulate guidelines for the grievance redressal mechanism, according to Mr D. Sudhakar Reddy, President of the Air Passengers Association of India.
The Ministry has already approved the plan and legislation for the same is likely to be tabled soon, he said.
“The DGCA is supposed to look into passenger complaints but it does not have the support or wherewithal for this.”
Hence, the idea for an ombudsman, who will look into any complaint, was mooted, said Mr Reddy.
Issues that an ombudsman can look into include long immigration queue, staff shortage and lack of infrastructure and other facilities.
05/04/12 Setha Kannan & TE Raja Simhan/Business Line
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