New Delhi: Kuwait Airways has been ordered by the National Consumer Disputes Redressal Commission to pay Rs 25 lakh as compensation to Rajasthan Art Emporium for delaying the delivery of its consignments of handicrafts to the US 16 years ago.
The apex consumer commission gave the order holding the airline guilty of “negligence, inaction and passivity” for not delivering the goods sent by the emporium to its US-based buyer, Williams Sonoma Inc, on time.
The consumer body also observed that the emporium had paid air freight charges of Rs 24.48 lakh, which was ten times more than the sea freight, so that the consignment could reach its buyer quickly.
“All the facts and circumstances clearly establish negligence, inaction and passivity on the part of opposite party 1 (Kuwait Airways). When the goods are not delivered within 7 days, the fault certainly lies at the door of the opposite party 1.
04/10/12 PTI/Business LIne
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The apex consumer commission gave the order holding the airline guilty of “negligence, inaction and passivity” for not delivering the goods sent by the emporium to its US-based buyer, Williams Sonoma Inc, on time.
The consumer body also observed that the emporium had paid air freight charges of Rs 24.48 lakh, which was ten times more than the sea freight, so that the consignment could reach its buyer quickly.
“All the facts and circumstances clearly establish negligence, inaction and passivity on the part of opposite party 1 (Kuwait Airways). When the goods are not delivered within 7 days, the fault certainly lies at the door of the opposite party 1.
04/10/12 PTI/Business LIne
