New Delhi: National carrier Air India has been pulled up by a consumer forum here for terming a garment exporter whose baggage was lost as a fraudulent claimant, and asked to pay Rs 12.24 lakh as compensation.
The New Delhi District Consumer Disputes Redressal Forum said it was "shocking and improper" on the part of AI to call the businessman fraudulent merely because he had filed two other complaints in the past against another airline for losing his baggage.
"It is entirely shocking and improper on the part of the opposite party (Air India) to describe him as a fraudulent claimant for monetary gain on the basis of two complaints (for baggage loss) pending in court where he has to establish all facts to claim compensation. The opposite party should not indulge in such reckless imputation of criminal nature...
08/02/13 Economic Times
