New Delhi: Air India has been directed by a consumer forum here to pay Rs 30,000 to a retired Vice Admiral as compensation for the airline's "casual attitude" towards in-flight services provided to him on an international flight to New York, USA.
The New Delhi District Consumer Disputes Redressal Forum pointed out to the national carrier that its "complacency" was there for all to see as compared to other airlines and it should address these issues in its own interest.
74-year-old Jain had said in his complaint that he had purchased first class tickets by paying Rs five lakh for himself and his wife so that they could travel in comfort to New York as they were both aged.
However, the flight took off late, the entertainment system in the plane was not functional, the air hostess bell was not functioning, the seats were uncomfortable and the top light and other facilities, were in disorder, he had alleged.
23/03/13 PTI/Business Standard
