Riyadh: A glitch in the computer network of the Immigration Department caused travel chaos at the two busiest airports of the Kingdom yesterday morning.
The computer outage at Riyadh and Jeddah airports delayed hundreds of travelers and embarrassed several airlines at a time when they are trying to win back customers after prolonged aviation strikes and massive snow storms across Europe that caused several airlines to suspend flights last week.
“In fact, a breakdown in systems at immigration resulted in delayed flights and long waits for inbound and outbound passengers,” said Prabhu Chandran, Air India manager.
“The Air India flight to Calicut was delayed because of the outage,” said Chandran. “We were told that the immigration computer system was down from 3 a.m. to 5 a.m. on Sunday at the Riyadh-based King Khalid International Airport (KKIA) that caused inconvenience to airlines as well to passengers,” said Chandran.
25/03/13 Arab News
